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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Colour Laserjet Pro MFP M377dw
Microsoft Windows 10 (64-bit)

I bought this product to scan a stack of several thousand bank statements printed on A4 paper. The statements are double sided with statement numbers and page numbers along the lower edge about 15mm in from the page edge.  I have used two utilities on Windows 10

- HP Scan; and

- HP Scan and Capture 

 

HP Scan is a native Windows 10 app but offers no duplex function. I have to scan one side, then scan the other side, and then manually rearrange the pages after scanning to get both sides back into the correct order. Very time consuming.

 

HP Scan and Capture is an older windows app that offers a manual duplex function (automatically interleaves the pages) but has a maximum page length of 10.98inches - so it loses either the logo at the top of the page or the page and statement number at the bottom.

 

Has anybody found a better way of duplex scanning the full page?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Scanning issues… 

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Make searchable PDF scans for free with this scanning software -   https://www.naps2.com/

 

Let us know.

View solution in original post

2 REPLIES 2
HP Recommended

Scanning issues… 

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Make searchable PDF scans for free with this scanning software -   https://www.naps2.com/

 

Let us know.

HP Recommended

That solved it.  The Extended version is much more useful.

Now I am wondering why I did not have the version of the scan utility when I first installed the printer.  But I will leave the Product Manager to worry about that!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.