Duplicate page result in scanning

[Jay_Dallas]

Just had a first incident of multiple page result when scanning. As an example, I scanned a three-page file via ADF, one-sided. The scan resulted with 22 Page 1 images, 21 Page 2 images, 18 Page 3 images. I'm not sure if this might be related to the recent upgrade to Big Sur, but to have a 3 page scan turn into 60+ page file is not an efficient use of my time to delete the extra pages. Anyone else have this issue? Any solutions available? Thanks!

[riley-rafa · Accepted solution]

Hi Jay_Dallas,

You may try scanning using the Mac itself and let me know the outcome.

https://support.apple.com/en-il/guide/mac-help/mh28032/mac

Thanks,

riley-rafa

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

[Jay_Dallas]

That worked, thanks riley-rafa. I was still hoping to be able to use the HP Smart app, but if I need to use this method for awhile, I can adapt.

[PB_323]

Thank you so much!! Thank worked for me too.

[ShlomiL]

Hi,

Please update the HP Smart app to its latest version, this should resolve the problem:

https://support.apple.com/en-il/guide/app-store/fir9b01adda3/mac

Shlomi

[Jay_Dallas]

Thanks for the suggestion! I deleted the app, then saw there was an update a couple of days ago. I reinstalled the app, ran a test scan, and it seemed to work just fine - no duplicating of pages.

Very grateful for this community!! Thanks to everyone being a part of it!!