ENVY4520 printer works fine but it will not copy in black mode!

[zekemire]

ENVY4520, print functions work great, Using it as a copier the color copy works fine, but, it will not copy in black mode!

[Kumar0307]

@zekemire, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to make copies in black.

On the printer screen, tap Copy > Settings(gear icon) > make the necessary changes as required

While making a copy > select 'Start Black'

To resolve print quality issues, refer to - No black ink, wrong colors, other print quality issues

Check the ink levels, clean the black ink cartridge, and print a test page to check the result.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[zekemire]

Have already done that! The problem is only in the copy mode! Printing works fine in color and black, but, when I try to copy an item in black it produces only a blank page. Color copies are fine. I though maybe an ink cartridge issue but since it prints fine I do not think that is the issue!

[Kumar0307]

@zekemire

Did you go to the Copy settings and check?

If the issue persists, we will have to reset the printer to factory settings.

On the printer screen, go to Setup > Tools > Restore factory defaults

Note: Performing a reset will delete all settings on the printer.

Reconnect the printer to the network. Make a copy in black and check the result.

Let me know how it goes.