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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-18-2020 07:52 AM

HP Recommended
Product: HP Officejet 6962
Operating System: Microsoft Windows 10 (64-bit)

I keep receiving the error message 0x6100004a and a paper jam. There is no paper jam and I've tried resetting the printer as suggested to no avail. This just popped up one day on the screen.

5 people had the same question
3 REPLIES 3

‎05-24-2020 10:58 AM

HP Recommended

@FuquayBD

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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‎07-20-2020 07:21 AM

HP Recommended

Firmware was updated. Same issue. Reset to factory defaults. Same issue. Reupdated firmware. Same issues.

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‎07-20-2020 07:45 AM

HP Recommended

the printer keeps telling me that I need to clear the paper jam or the paper tray. There is no paper in the printer nor is it jammed. I tried to take the ink out and do a reset but the ink cartridge compartment is now stuck or locked on the right side of the printer. 

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