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‎05-18-2020 07:52 AM

HP Recommended
Product: HP Officejet 6962
Operating System: Microsoft Windows 10 (64-bit)

I keep receiving the error message 0x6100004a and a paper jam. There is no paper jam and I've tried resetting the printer as suggested to no avail. This just popped up one day on the screen.

5 people had the same question
3 REPLIES 3

‎05-24-2020 10:58 AM

HP Recommended

@FuquayBD

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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‎07-20-2020 07:21 AM

HP Recommended

Firmware was updated. Same issue. Reset to factory defaults. Same issue. Reupdated firmware. Same issues.

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‎07-20-2020 07:45 AM

HP Recommended

the printer keeps telling me that I need to clear the paper jam or the paper tray. There is no paper in the printer nor is it jammed. I tried to take the ink out and do a reset but the ink cartridge compartment is now stuck or locked on the right side of the printer. 

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