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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-28-2024 04:36 PM

HP Recommended
Operating System: macOS 12.0 Monterey

Cannot save a document after it is scanned using HP Easy Scan.  App just quits and document disappears.   Problem started after a remote update apx. Feb. 20.  Printer works fine for copying and printing. Scanner works fine for saving when using the HP Smart app.   Tried restarting computer and re-installing the app.  Could not find a driver or firmware to update.  Other users have also reported this problem.   I am using an iMac with OS 12.7.3.

 

Any assistance or suggestions welcome.

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