Easy Scan on my Work can't scan anymore

[GHKEU]

Last version HP Easy Scan has stopped scanning on my updated (Last Version) Mac. I use 7730 over-the air. Printing works.

What to do?

(And don't say use HP Smart which is too weak for the simplest task - e.g. cropping)

[Garp_senchau]

@GHKEU, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm sorry to hear you're experiencing issues with HP Easy Scan on your Mac. Here are some steps you might try to resolve the problem:

Check for Software Updates: Ensure that your Mac's operating system is fully up-to-date. Sometimes compatibility issues can arise after an OS update, and manufacturers release updates to address these issues.

Reinstall HP Easy Scan: Uninstall HP Easy Scan from your Mac and then download and install the latest version from the HP support website.

Printer and Scanner Driver Update: Verify that you have the latest driver for your HP OfficeJet Pro 7730. Go to the HP support website and download the latest drivers and software for your printer model.

Permissions Settings: Check the permissions settings on your Mac. Go to System Preferences > Security & Privacy > Privacy tab. Ensure that HP Easy Scan has permission to access the files, folders, and the scanner.

Network Connection: Since you're using the printer over-the-air, make sure your printer and Mac are on the same network. You might try restarting your router and reconnecting the devices.

Alternative Scanning Software: If you are still experiencing issues, you can try another scanning software that is compatible with MacOS. Ensure it meets your specific needs, such as cropping functions.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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