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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Great post, thank you. It's even easier than the method I used of going through the Hp Utility program.

HP Recommended

I noticed that the desktop app "HP App" posted a "bug fix" update yesterday. I'm traveling and can't access my printer to see if this is the magic we've all been waiting for. Has anyone downloaded it to see if it's "the fix"?

 

 

HP Recommended

Same here. I choose print, then select PDF instead of the printer and it's fine for now. A lot faster then Smart Scan. 

HP Recommended

Hi Tpsc.

1)     Yes, using the printer to create a PDF also works.

2)     The downside for me is that scanned pages of single page unrelated documents are combined and saved as one PDF document.  

3)     With Easy Scan (using PDF-Searchable - because the  PDF setting still creates a blank page after the Ventura 16.1 update) when saving to a folder, the option "Save all items to a single file" can be deselected so individual files are saved into a folder as separate documents.  There is no equivalent option when creating PDF files from a printer.

Jan

 

Jan V

HP Recommended

I have another workaround.  I print, then select PDF and chose to save or email, and this works for me.

HP Recommended

I found another work around that does not require saving the file as searchable - in case you want to or need to edit and until HP comes up with an update or patch.

 

1. Open System Settings

2. Click on Printers & Scanners

3. Click on your printer

4. Click on Open Scanner (should be at top left of dialogue box

5. You can check the scan mode to flatbed or document feeder, set the dpi and scan size to custom or letter, set the format to PDF, and can check the box after format to combine into a single document.  

HP Recommended

After update to easy scan 2,0,0, the proble is the same: blank page with pdf, pdf searchable, only work... allo? hp? what are you do doing? i thonk my future printer will not a hp....

HP Recommended

Thanks. That was a lifesaver. Bit of a faff though. Hope Apple get their finger out and get it sorted.

HP Recommended

I was able to use some of your advice after a similar issue post upgrade to Ventura ios 13 and blank scans when scanning from the device.  I tried selecting jpg instead of pdf, then opened it in preview as you suggested. From preview, I chose print, went to the bottom and selected PDF, and desktop as the location. It is a longer way around than scanning directly as PDF to desktop, but not so bad.  

HP Recommended

I downloaded Easy Scan 2.0.0 a few days and today I downloaded Ventura 13.1  I don't have anything checked when I save from EasyScan, I save and then I double click - no more blank!

 

(Could have I saved some setting??? I do NOT have PDF/A option checked.)

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