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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-07-2023 06:08 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdw

I have a LaserJet Pro M477fdw printer. I just got a new Spectre Laptop to replace my old one. Now when I launch the HP CLJM477 Scan software, the option to scan as editable text (OCR) is no longer available. Did this get removed from the software? It's available on my old Spectre...

1 person had the same question
2 REPLIES 2

‎07-08-2023 03:09 AM

HP Recommended

Hi,

Download and install the HP Universal Scan Driver below:

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.8.5837-SJ0001_Full_We...

 

Following the installation launch the HP Scan software added to your PC (without your printer name) and select Save as Editable Text.

 

Regards,

Shlomi



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‎07-08-2023 09:39 AM

HP Recommended

Thanks for the download. I was trying to find the Universal Scan Driver but all the links HP provided never got me there. I downloaded the Universal Scan Driver, but it can't find my printer. I even tried typing in the IP address and then the Host Name. I downloaded the HP Print and Scan Doctor and it finds the printer with no problem. I tried shutting down my firewall--it still couldn't find my printer. I went to the firewall and in the "allow app through firewall" section I allowed every HP app to have access. Still can't find the printer. Not sure what to do next...

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