• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-13-2024 11:17 PM

HP Recommended

Hello

When scanning to email I suddenly get the message that the username and password are not valid? The SMTP settings of the mail server have already been checked many times and are correct. The problem also occurred suddenly without changing the settings. The SMTP server is smtp-mail.**bleep**. With port 587. What could be the problem here?

HP Color LaserJet MFP M477fdw

Thanks Eric

Category:
1 REPLY 1

‎11-18-2024 11:31 PM

HP Recommended

Both Microsoft and Google have been slow rolling updates to their mail services that now require Multi-factor authentication and will cause issues if your printer is setup when that was not required. You should contact the support of the provider of your mail service for advice. In many cases, scanning to folder and attaching the document to an email from your computer might be the most effective method around the issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.