• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet1536dnf MFP
macOS 10.14 Mojave

I am unable to send a fax from the printer as the printer states the "Fax is disabled". Trying to go to settings it is asking for a password. I don't remember setting one. How can I enable the fax function?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @dbates34

 

Welcome to the HP Support Community. 

 

Let's try restoring the printer settings to defaults - 

 

1) Press Setup
2) Press left or right arrow until Service appears on the second line of display.
3) Press OK.
4) Press left or right arrow until Restore Defaults appears on the second line of display.
5) Press OK. The printer will restart automatically.

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @dbates34

 

Welcome to the HP Support Community. 

 

Let's try restoring the printer settings to defaults - 

 

1) Press Setup
2) Press left or right arrow until Service appears on the second line of display.
3) Press OK.
4) Press left or right arrow until Restore Defaults appears on the second line of display.
5) Press OK. The printer will restart automatically.

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.