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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Office Jet 9010

If Web Scan or Scan to Computer is disabled by the person who setup the printer (according to the web dialogue), you can enable it as follows:

 

Browse to the printer by IP (you probably already did if you get the disabled message)

Go to settings (follow instructions to login using the Pin from the printer or other methods)

Expand the Security section

Select Administrator Settings

Go down to the Printer Settings section, Scan, and check the box by "Webscan from EWS"

Click Apply

1 REPLY 1
HP Recommended

Hi @goozin,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Thank you for sharing those steps for enabling Web Scan or Scan to Computer on the HP Office Jet 9010 printer. This information could be helpful for users who encounter similar issues with their printers. If you have any further questions or need assistance with anything else related to your printer feel free to ask!

 

I hope this helps.

 

Take care and have a good day.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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