• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet Pro 9020
macOS 10.14 Mojave

I have a new Officejet Pro 9020 set up via wi-fi to a Macbook Pro operating Big Sur (after Mojave).  Printing and scanning are working fine.  However, I wish to be able to send a scan directly from the Officejet interface to a folder on my computer, rather than having to access the scan window on my computer and initiate the scan from there.

 

There is a long thread from about a year ago with instructions on having to set up a networked folder and then pointing the Officejet to the networked folder using the network address for the folder available here; however I can't get it to work.  I keep getting an error message saying:  Incorrect credentials. Check your username/password and try again

 

I wish it wan't this difficult!  Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Take a look at this document.

 

Pay extra attention to :

Step 2: Check the printer date and time preferences

This the part that causes most authentication failures on macOS.

While I may work for HP Inc, the views and opinions expressed here are my own.

View solution in original post

3 REPLIES 3
HP Recommended

Take a look at this document.

 

Pay extra attention to :

Step 2: Check the printer date and time preferences

This the part that causes most authentication failures on macOS.

While I may work for HP Inc, the views and opinions expressed here are my own.
HP Recommended

The linked article was excellent.  However, a couple of notes:

 

1. On a Mac, the Network Path requires backslash "\\" rather than forward slash "/".
2. From the Scan screen on the printer, I accessed the folder by selecting "Network Folder" rather than "Select SharePoint."

 

Otherwise the step by step instructions worked for me.

HP Recommended

Great to see it works and thanks for sharing your feedback @Mmmmisha, an excellent feedback!

 

I did forward it to HP to get the information corrected to be more accurate!



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.