Enable Scan to computer

[Oliviatrogers]

Hello

Please can someone help.

I can print from my laptop to the printer but I cant scan from scanner/printer to laptop. It says I need to enable "Scan to computer" but I dont know how to do this.

Can someone please help me!

Thanks in advance...

Olivia

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

How to Scan to Computer

Once you have installed the software, watch the following video which will show you how it's done:

Scan to Computer

How to use "Scan to Computer" properly

Hope that helps.

[Oliviatrogers]

Thats brilliant, thank you so much. Its all working now!!

[FranceCC]

this did not work

[Cheron-Z]

@FranceCC

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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