Envy 4507 scan function

[Julian_Baaa]

The printer software no longer has a scan option (it has just changed).  The scan button on the printer cannot connect to my computer (even when cabled).  I assume there has been an update fail somewhere but windows is up to date.

[TEJ1602 · Accepted solution]

@Julian_Baaa, Welcome to HP Support Community!

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/in-en/topic/printscandoctor

Refer to the document HP Printers - How to Scan (Windows) for help.

If the issue persists, try to uninstall and reinstall the printer drivers on your computer-

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Download and install the full-featured drivers from here.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Julian_Baaa]

Thank, I reinstalled the printer software which fixed it. In doing so I found that there is an 'enable scanning' feature which may have been unticked. I can't understand how it could have been turned off or why that is even a useful function to have. There was also no obvious way to turn it back on!

[TEJ1602]

@Julian_Baaa

That's great! Happy to hear that.  

If you need further assistance feel free to reach out to us.  

Have a great day ahead!