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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Envy 5055 Scanner stopped connecting to my mac

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05-07-2024 03:33 PM
First off, I cannot believe that you can't speak to a human about this. HP should be ashamed of themselves.
A few months ago my HP Envy 5055 stopped connecting to my Mac to scan. I reinstalled the software and it worked again. Today, I'm trying to print an incredibly important work document and it won't work again.
What's worse- this seems to be an issue for a LOT of people. And you can't talk to a human about this. What a piece of **bleep** this company is.
05-08-2024 11:58 PM
If these steps do not resolve the issue, it might be helpful to contact HP Support directly. Although it can be challenging to reach a human representative, HP’s support page may offer options for live chat or phone support where you can speak to someone for assistance. Ensure that your Mac OS X 10.6 Snow Leopard is up to date with the latest software updates. Go to Apple Menu > System Preferences > Print & Scan. Right-click in the list of printers and choose ‘Reset printing system…’. After resetting, add your printer again.