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‎10-21-2022 07:45 AM

HP Recommended
Product: HP ENVY 5010 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have had the printer for a couple of years but have come to try and copy a 2 sided document to a 2 sided document.  I have read everything I can and watched videos on you tube.  The said press copy, go to settings toggle 2 sided copying on.  There is no option at all for 2 sided copying.  I have reinstalled the software and restored to factory settings but still no 2 sided copying toggle available.  Any ideas?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2022 02:21 PM

HP Recommended

Hi @Katmad1
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with 2 sided copy on your HP ENVY 5010 All-In-One Printer.

 

Please note that only Z4A59A model printer supports 2 sided copy.

 

You may also refer to this link: https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095645/...


Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎11-04-2022 02:21 PM

HP Recommended

Hi @Katmad1
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with 2 sided copy on your HP ENVY 5010 All-In-One Printer.

 

Please note that only Z4A59A model printer supports 2 sided copy.

 

You may also refer to this link: https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095645/...


Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No
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