Envy 7855 won't scan to my computer

[VFChin]

I can scan to email, but cannot scan to my PC.  I get a message to visit 123.hp.com and install full software and drivers.  I did that, and was prompted to install HP Easy Start, which I did, which then took me to another page where it gave me options to install HP Easy Start again or install full software  I selected full software, but that only gave me the option to install a new printer.  I went through it, and it did recognize my printer, (HP doctor was worthless, it couldn't find my printer, which was connected to my network).  However, when I clicked on download, nothing happened.  It stayed on the screen showing only the Easy Start download.  The Full Softward download was not in my downloaded items.  I did turn off my VPN.  Any help would be greatly appreciated.  

[A_Gayathri]

Hi @VFChin,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble with the HP ENVY Photo 7855 All-in-One Printer software installation, particularly with downloading the full software and drivers needed to scan to your PC. 

Here are some steps to help you resolve this issue:

Step 1: Uninstall Any Existing HP Software

1. Uninstall HP Software:
   • Go to Control Panel > Programs > Programs and Features.
   • Find any HP printer software, such as "HP ENVY Photo 7855" or "HP Easy Start", and uninstall it.
   • Restart your computer.

Step 2: Use the HP Uninstaller

1. Download and Run the HP Uninstaller:
   • Visit the HP Customer Support - Software and Driver Downloads page.
   • Enter "HP ENVY Photo 7855" and select your printer from the list.
   • Choose Windows 10 (64-bit) as your operating system if it isn’t automatically detected.
   • Scroll down to find the Utility section and download the HP Print and Scan Doctor.
   • Run the HP Print and Scan Doctor to remove all HP printer software and drivers.

Step 3: Install the Full Software

1. Install Full Feature Software and Drivers:
   • Return to the HP Software and Driver Downloads page.
   • Under the Driver-Product Installation Software section, find the Full Feature Software and Drivers package for your printer.
   • Download and run the installer. Make sure to select the Full Feature Software and Drivers option and follow the prompts to install it.

Step 4: Reconnect Your Printer

1. Reconnect Your Printer to Your Network:
   • Make sure your printer is connected to the same network as your computer.
   • Use the HP Smart app to reconnect the printer if necessary.

Step 5: Test the Scanner

1. Test the Scanner:
   • Open the HP Smart app or HP Scan software on your computer.
   • Try scanning a document to your PC to see if the issue is resolved.

Refer to this document: HP ENVY Photo 7855 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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