Envy 7858 I cannot scan to email anymore. It abruptly stopped

[eshickey]

HP Envy 7858 I'm trying to scan to email using the screen on the printer itself.  Error reads "The scan failed.  Retry or hit cancel".  I can still inititiate the scanner from my phone using the HP app and from my computer but not from the printer itself.... I like to use the document feeder to scan multiple pages to email but can no longer do it... I've owned and used this feature well over a year

[eshickey]

BTW.  i have tested "copy" using the touchscreen and it copies fine.  I unplugged it for 60 secs.  I updated the HP doctor and also updated all software (through the HP doctor).  The test scan from HP doctor works fine too... but I cannot get it to scan to email anymore. 

i get through the option to select document (vs photo), i load my email and verify the recipients after the screen reads preparing to scan, I get " the scan failed.  Try again or touch Exit to quit"

[ads33333]

Same. It has been scanning fine for 6 months. Now it has stopped scanning from the flatbed scanner and document feeder.

It will, however, scan to a USB drive. Very strange. Please help! 

[KMilne]

Me too!

[sandytechy20]

@eshickey , @ads33333 and @KMilne

Welcome to the HP Support community.

Turn on the web services on the printer.

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.