Envy6000 series no scan window to select

[WGCarpie]

HP ENVY 6032e why can't it scan

[Hawks_Eye]

Hi @WGCarpie 

Welcome to the HP Support Community! We're here to help you get back up and running.

If your HP ENVY 6032e isn’t showing a scan window or refusing to scan, it’s often a software or connection hiccup that can be resolved with a few refreshing steps. Let’s get that scan feature breathing again.

Here’s a clear and sensory-rich walkthrough to help you restore scanning functionality:

1. Use the HP App’s Diagnose & Fix Tool

This tool is designed to gently probe and repair scanning issues, especially when the scan window doesn’t appear or the printer seems unresponsive.

• Download or open the HP App on your Windows or Mac device.
• In the app:
  • On Windows, click the wrench icon in the lower-left corner.
  • On Mac, click the printer dropdown in the top menu bar.
• Select Diagnose & Fix and follow the on-screen steps.

 

2. Confirm Connection and App Setup

Sometimes the scan window won’t appear if the printer isn’t properly linked to your device.

• Ensure your printer is connected via Wi-Fi or USB and shows as “Ready” in the HP App.
• Open the HP App and confirm your printer is selected.
• Try scanning from the app directly:
  • Tap Scan > choose Computer or Email > follow prompts.

 

3. Reset the Printing System (Mac only)

If you're using a Mac and the scan option is missing:

• Go to System Settings > Printers & Scanners.
• Right-click your printer and choose Reset Printing System.
• Re-add the printer using the HP App.

 

4. Reinstall the HP App

If the scan window still doesn’t appear, a fresh install can revive the interface.

• Uninstall the HP App from your device.
• Download the latest version from:
  HP ENVY 6032e Support Page

 

5. Try Scanning from Embedded Web Server (EWS)

This method bypasses the app and uses your browser:

• Find your printer’s IP address from the control panel.
• Enter it into your browser’s address bar.
• Navigate to the Scan tab and initiate a scan from there.

If you’d like to explore more tailored steps for your model, this page is a great resource:
HP ENVY 6032e Troubleshooting Guide

Let’s get that scan window glowing again—your printer’s ready to respond with just a little nudge.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye