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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-01-2021 11:23 AM

HP Recommended
Product: Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Scan to email stopped working. It was always working with no issues before. Error message on the screen: "The printer could not connect to Web Services. The server might be busy or temporarily unavailable. Try again later." I have restarted both the printer and my PC. Disconnect and connect wireless. I run doctor exe, it told me to scan from the pc, it did a scan but it couldn't find the email.  How do I find/connect to my email again? Don't know what to do next.

Category:
13 people had the same question
3 REPLIES 3

‎07-04-2021 11:51 AM - last edited on ‎08-15-2022 11:29 AM by Retired

HP Recommended

@MsDaxG, Welcome to the HP Support Community!

 

I understand you are not able to scan to email and web services are not working on the printer.

 

Restart web services:

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Kindly perform the steps mentioned in this document - Cannot Connect to Web Services

 

To access the EWS page of the printer,

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-06-2021 02:15 AM

HP Recommended

I am NOT having any success with connecting to EWS. I have tried the the same procedure 6 time tonight.

I do not know if it does not suppose to work or am i doing something wrong.

I would like to SCAN to EMAIL. I have a ENVY 7640.

Any any any help would be appreciated so that i dont have to keep taking picture with my phone and emailing then as an attachment.

Thank you

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‎08-06-2021 02:16 AM

HP Recommended

no it did not work for me

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