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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-12-2019 11:23 PM

HP Recommended
Product: HP PageWide Ent Color 556dn
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have 2 units of HP PageWide Ent Color 556dn  with the same problem. Error 49.38.07 even after reinstalling the firmware from https://support.hp.com/us-en/drivers/selfservice/hp-pagewide-enterprise-color-556-series/7835665. And I took the error logs after reinstalling the firmware. 

 

<Log Name="error">
<Entry Subsystem="HP.Common.Services.SystemMain.exe" SvcCode="49.38.07" Code="4798471" Time="10/9/2019 10:32:44 PM" Timestamp="132151591645470000" Key="7" Hidden="0" RepeatCount="0">
<Payload>
<Item Name="DIAGNOSTICS"><Payload><Debug><StackTrace>System.InvalidOperationException: Asicif Driver could not be opened. Win32 last error = 1814.
at HP.Mfp.HardwareServices.FormatterDrivers._AsicifDriver..ctor()
at HP.Mfp.HardwareServices.FormatterDrivers.AsicifHelper..ctor()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.ConnectEngine()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.ConnectDirect()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.&lt;Connect&gt;b__0(Object c)
at HP.Common.System.Threading.ThreadPoolThunk._QueueUserWorkItemThunk(Object state)
at System.Threading.ThreadPool.WorkItem.doWork(Object o)
at System.Threading.Timer.ring()
</StackTrace></Debug></Payload></Item>
<Item Name="IssueSignature">00493807AAB59CF60CB6F6A0BCF3738D94029218</Item>
<Item Name="BootCycle">00000295</Item>
</Payload>
</Entry>
<Entry Subsystem="HP.Common.Services.SystemMain.exe" SvcCode="49.38.07" Code="4798471" Time="10/9/2019 10:34:05 PM" Timestamp="132151592456240000" Key="8" Hidden="0" RepeatCount="0">
<Payload>
<Item Name="DIAGNOSTICS"><Payload><Debug><StackTrace>System.InvalidOperationException: Asicif Driver could not be opened. Win32 last error = 1814.
at HP.Mfp.HardwareServices.FormatterDrivers._AsicifDriver..ctor()
at HP.Mfp.HardwareServices.FormatterDrivers.AsicifHelper..ctor()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.ConnectEngine()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.ConnectDirect()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.&lt;Connect&gt;b__0(Object c)
at HP.Common.System.Threading.ThreadPoolThunk._QueueUserWorkItemThunk(Object state)
at System.Threading.ThreadPool.WorkItem.doWork(Object o)
at System.Threading.Timer.ring()
</StackTrace></Debug></Payload></Item>
<Item Name="IssueSignature">00493807AAB59CF60CB6F6A0BCF3738D94029218</Item>
<Item Name="BootCycle">00000296</Item>
</Payload>
</Entry>
<Entry Subsystem="HP.Common.Services.SystemMain.exe" SvcCode="49.38.07" Code="4798471" Time="10/9/2019 11:12:52 PM" Timestamp="132151615723460000" Key="9" Hidden="0" RepeatCount="0">
<Payload>
<Item Name="DIAGNOSTICS"><Payload><Debug><StackTrace>System.InvalidOperationException: Asicif Driver could not be opened. Win32 last error = 1814.
at HP.Mfp.HardwareServices.FormatterDrivers._AsicifDriver..ctor()
at HP.Mfp.HardwareServices.FormatterDrivers.AsicifHelper..ctor()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.ConnectEngine()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.ConnectDirect()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.&lt;Connect&gt;b__0(Object c)
at HP.Common.System.Threading.ThreadPoolThunk._QueueUserWorkItemThunk(Object state)
at System.Threading.ThreadPool.WorkItem.doWork(Object o)
at System.Threading.Timer.ring()
</StackTrace></Debug></Payload></Item>
<Item Name="IssueSignature">00493807AAB59CF60CB6F6A0BCF3738D94029218</Item>
<Item Name="BootCycle">00000297</Item>
</Payload>
</Entry>
<Entry Subsystem="HP.Common.Services.SystemMain.exe" SvcCode="49.38.07" Code="4798471" Time="10/9/2019 11:14:09 PM" Timestamp="132151616495360000" Key="10" Hidden="0" RepeatCount="0">
<Payload>
<Item Name="DIAGNOSTICS"><Payload>
<Debug>
<StackTrace>System.InvalidOperationException: Asicif Driver could not be opened. Win32 last error = 1814.
at HP.Mfp.HardwareServices.FormatterDrivers._AsicifDriver..ctor()
at HP.Mfp.HardwareServices.FormatterDrivers.AsicifHelper..ctor()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.ConnectEngine()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.ConnectDirect()
at HP.Mfp.HardwareServices.Print.Pentane.PentaneController.&lt;Connect&gt;b__0(Object c)
at HP.Common.System.Threading.ThreadPoolThunk._QueueUserWorkItemThunk(Object state)
at System.Threading.ThreadPool.WorkItem.doWork(Object o)
at System.Threading.Timer.ring()
</StackTrace>
</Debug>
</Payload></Item>
<Item Name="IssueSignature">00493807AAB59CF60CB6F6A0BCF3738D94029218</Item>
<Item Name="BootCycle">00000298</Item>
</Payload>
</Entry>
</Log>

1 REPLY 1

‎10-13-2019 09:19 AM

HP Recommended

If the units are stand alone with no connections either usb or network do they start normally? If yes then you may have a computer sending print jobs with the wrong driver and it might be a system that you are unaware of. The way we typically test this is to boot disconnected from network and if unit comes to ready, we print a config page to confirm the printer works. Then we will plug in the network cable and see if the error pops up. Often "processing job" will flash for a second when this happens, an indication that some computer on your network has a stale print job in queue. If you can catch it before the printer crashes by pressing the "x" on the printer you might be able to clear the job, if not you will need to track down the offending PC. 

 

If the devices 49 even when disconnected it would indicate that there is either a hardware problem or the firmware is corrupted. First step here would be to format the harddrive and reinstall firmware. This is done through the preboot menu.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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