Error Code OXB80937EA

[LindaMcG]

Hi, 

My new officejet 8010 series won't scan - it keeps producing an error message OXB80937EA and all lights keep flashing. It won't let me turn it off using the on/off button so the only way to turn it off is to unplug it which doesn't seem right.

Can anyone advise how to solve this please, as it's rather annoying!

Thanks

Linda

[Kumar0307]

@LindaMcG, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to scan due to this error. To assist you better,

• Do you see this error on the printer screen?
• Which app are you using to scan?
• Are you able to print?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Also, try scanning. Use the HP Smart app.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!