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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-17-2020 11:49 AM

HP Recommended
Product: OfficeJet 4650
Operating System: Mac OS X 10.11 El Capitan

Initially could not scan, with error message: "Scanner is busy."

It wasn't. Tried all suggested fixes without success.

Now get "Error Code OXC4EB8556" on startup, flashing power button.

Any advice would be welcomed.

Thanks!

8 people had the same question
2 REPLIES 2

‎05-17-2020 11:51 AM

HP Recommended

. . . And now the start-up Error Code has changed to: OXC4EB823F.

 

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‎05-23-2020 04:13 AM

HP Recommended

Hi @RockyCallie

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly perform the steps mentioned in this document to resolve this issue. If the error persists, I'm afraid this is a hardware issue with the printer. 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

For more info on resolving 0x errors, refer to this document.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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