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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2023 11:56 AM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer

Scanning error "There was an internal processing error. Please retry or manually check the firmware updates".

I was using this a month ago.  Tried restarting printer, computer to no avail.

Category:
8 people had the same question
1 REPLY 1

‎02-04-2023 06:07 PM

HP Recommended

It seems that you are facing an issue with scanning to email on your HP ENVY Photo 7858 All-In-One Printer. Here are some steps you can try to troubleshoot the issue:

  1. Restart the printer and the computer: Restarting the printer and the computer can sometimes resolve the issue.

  2. Check for firmware updates: It is possible that a firmware update could resolve the issue. You can check the HP website for any available firmware updates for your printer.

  3. Disable firewall or antivirus software: Sometimes firewall or antivirus software can block communication between the printer and computer, causing scanning issues. Temporarily disable these programs and try scanning again.

  4. Update the printer drivers: Make sure that you have the latest printer drivers installed on your computer. You can check the HP website for the latest drivers.

  5. Reset the printer: If none of the above steps resolve the issue, you can try resetting the printer to its factory defaults.

If the issue persists after trying these steps, you may need to contact HP Support for further assistance.

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