Error Message: Scan in use - wait till job is finished

[ritao]

Have been using my scan function without problems since purchasing machine and for a year on Microsoft Windows 10.  Last week I did a few scans - now this week when I try to use my scan function I keep getting the error message as follows: Scanner is Busy.  The scanner is currently in use.  Please wait until your previous task is complete and then try scanning again. 

However - there is no incomplete task and I can't find anywhere to clear the error or clear whatever task the scanner thinks it is working on.  Has anyone encountered and solved this problem?

Thank you ahead of time for any help you can provide!

ritao

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP forum. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

If that doesn't work, you may need to uninstall and reinstall the FULL feature software:

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Download and save the FULL feature software (do not install it online)

http://support.hp.com/us-en/drivers/selfservice/identify?q=+HP+Office+Jet+Pro+8600&tool=s-002#Z7_305...

Select the correct model, operating system and full feature software before downloading.

2. Uninstall the software in your computer
3. Install the FULL feature “Saved” software

Here's some scan resources for you :

Quick Guide to Scanning needs

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Quick-guide-to-your-Scanning-needs/m-p/5625...

Hope that helps!

[ritao]

Thank you - I am going to try this now and will let you know how it goes!

Rita

[ritao]

Hello - I have tried to use the HP Print and Scan Doctor twice now and it appears to keep getting "stuck" in the Windows (WIA) Scan - I have kept it running in that particular process from 6:02 PM to 8:35 PM tonight and the progress bar did not move during that time.

It seems I need to move to  your second recommendation - uninstall the reinstall - which I had hoped to avoid.

I will let you know how that goes although I may not be able to start that process until Sunday as I will not be around log enough over the next two days to supervise the process.

I'll be in touch!

Rita

[ritao]

Well I decided to bite the bullet tonight and uninstalled all my HP 8600 programs and installed the new Windows 10 Full Service Software & Drivers - and I can now scan.  I was so sure it would take a full day to do this, but it really wasn't bad.  Thank you for your help and recommendations.  Though I hated the thought of uninstalling, I was able to upgrade to a newer version made specifically for Windows 10, so it was actually a good thing.  I appreciated your expertise greenturtle!

Rita

[greenturtle]

Hi @ritao,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[greenturtle]

Hi @ritao

Forget to mention that the following resources will be helpful for your scanning needs :

Quick Guide to Scanning needs

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Quick-guide-to-your-Scanning-needs/m-p/5625...

Enjoy!