Error Message in Embedded Web Server - Scan to Computer

[mwrkr]

I'm trying to setup Scan to Computer and Scan to Email.   The when browsing to the printer's IP address to get to the Embedded Web Server app, I hit the Scan option and I see this error message:  "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer.".   I've run the HP Scan and Print doctor software a few times and no issues are raised.   I've restarted my router, printer and PC  and still get this error message.

Please help.

[Dragon-Fur · Accepted solution]

@mwrkr

A couple of places to check for allowing the scan function, neither of which are DIRECTLY related to setting up Scan to Email.

NOTE:  The print and scan doctor, to my knowledge, knows nothing about Scan to Email settings.  The tool can find and correct various other issues, including network and driver problems.

• Enable Scan to Computer
• Check / Adjust Printer Administrator Settings in EWS

On the computer, enable the Scan to Computer feature.

Scan_to_computer_1 

and / or

In the Embedded Web Server (EWS),  applications / configuration settings can be enabled / disabled in Settings.

Be aware, that this setting is adjacent to, and is NOT the same thing, as setting / managing the printer password.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

 tab Security > Administrator Settings

EWS_Security_Admin-Settings_1  

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[mwrkr]

Thank you Dragon-Fur!   You solution worked!

[Dragon-Fur]

@mwrkr

You are welcome.

Have to love it when a plan comes together.  Smiling.

Happy 2019!

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Suzette55]

When I try to select Security and then Administrator Settings, a window pops up that reads "you are being redirected to a secure HTTPS-enabled version of this page.  When I select OK, It opens to an error window with a red triangle with an exclamation mark in the red triangle, that reads "Your connection is not private

Attackers might be trying to steal your information from [ENTER IP ADDRESS] (for example, passwords, messages, or credit cards). 

NET::ERR_CERT_AUTHORITY_INVALID

Why is it doing this?  I am simply trying to set up my Scan to Email function on my HP Officejet 6958.