Error : Please turn the printer off and then on

[jaimandal]

I tried to setup the wireless on my Printer and since then when I turn on the printer it shows the error as soon as the Printer turns on "Please turn the printer off and then on" I cannot navigate to the menu due to this error. No thing happens after that it keeps saying that in a loop. I have tried restarting it by removing the power cable removed every other thing connected to it.

I have tried everything thats available in google but still no fix. please help.

Here is the video link of it.

[KrazyToad]

@jaimandal

I have gone through your Post and would like to help

Please try the following steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also try updating the Printer Firmware. you can refer to this Link: https://support.hp.com/in-en/document/c02919168

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.