Error Scan to Shared Folder from MFP 577 since last Firmware update MAHDWOPP1N001.1829A.00.00

[LucasFrance]

Since the very last firmware update (July 2018) MAHDWOPP1N001.1829A.00.00 I cannot anymore scan to a shared folder from the printer screen panel.

Scan to a shared folder works when I order the scan from the PC but it is not working anymore when ordered from the Printer command screen...

I get the error "Connection problem General Error" on the printer panel but the printer is properly connected on the wifi and IP is corrrect and printer is reachable on the network.

I think this is a MAJOR bug in the firmware MAHDWOPP1N001.1829A.00.00 version.

[LucasFrance]

Is it possible to downgrade to the previous firmware version 1743A ???

[MitroSupp]

We are having a similar PageWide Pro 577dw problem.  Different in error message, but same end result  - Cannot scan to network folder on 3 different  MFPs. The only difference here is these 3 devices are giving the same  message - "Incorrect credentials. Check your username/password"

There are a number of other 577s on the same network as well that are using the same login credentials and can scan perfectly  The ones that are failing have the firmware level of   MAHDWOPP1N001.1829A.

Can these be firmware downgraded?

[LucasFrance]

Any help someone ?????

Thanks.

[LucasFrance]

Hello HP support,

may I have an answer ? The problem is VERY EASY to reproduce with the last firmware update MAHDWOPP1N001.1829A.00.00 on a Pagewide Pro MFP 577

Thanks in advance for your support

Regards,

[LucasFrance]

Hello HP support,

MAY I PLEASE HAVE AN ANWER

As you can see in this thread I'm not the only one having this issue with the last firmware version (1829A).

Thanks in advance for your support.

[_Christian_123]

I updated 3 of our HP PageWide Pro 477dw last week and now we have the same error message: "Incorrect credentials. Check your username/password"... after a reboot it works for a day and then the error apears again...

It's not very nice, that no one from hp support has answerd so far... -_-

[LucasFrance]

Hello HP Support,

The problem has been reporter on July 29th

Since then, the very same problem has been confirmed by 2 other customers in this thread

Is it asking too much to get an answer from you ?

Thanks in advcance for your support.

[rasheddul · Accepted solution]

Hi,  Thanks for contact with HP Support Forum.

Please check the below link:

https://support.hp.com/us-en/product/hp-pagewide-pro-577dw-multifunction-printer-series/7439478/docu...

Almost same setup process: https://support.hp.com/us-en/document/c05132977

N.B: Before setup, make sure your share folder PC/Laptop/Server will have login account password and share in everyone/located IP printer permission under security for Read/Write option will allow.

I hope that answers will support to concern adequately. Let me know! Good luck 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Thanks,
Rashed

[LucasFrance]

Many thanks for the reply.

The first link is not applicable as I'm still running Win7 SP1 on this PC.

The second link solved the problem ! The step 6 was already OK (I properly checked this before) but the step 7 regarding "everyone" granted full access in the Security tab of the shared folder was missing in my case...

All is OK and working now ! MANY THANKS !

Kind Regards,