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‎06-05-2019 08:37 AM - edited ‎06-05-2019 08:38 AM

HP Recommended
Product: Color Laser Jet Pro MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

Hello Community,

I recently bought HP Color Laser Jet Pro MFP M477fdw. Since the day first I have been having issues with the "Scan to Network Folder" functionality of this printer.

 

The issue is after that after, executing everything in a way the HP videos and their technical representatives have asked me to, nothing seems to working at all. Every time we try do a test it simply fails, popping up a message "The test was unsuccessful. Try again".

 

Any help or suggestion in this regards will be much appreciated.

 

Best,

Aman Gill.

 

Gill, Aman
1 person had the same question
2 REPLIES 2

‎06-05-2019 10:01 AM

HP Recommended

Likely an authentication issue. The challenge I have discovered with Windows 10 is that the user name that shows is not always the user name that Windows is using. The easiest way to to confirm the correct user name is to launch taskmanager and look at the user tab to see what user name is running programs. Use that user name in the authentication settings along with your password.  

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-05-2019 11:08 AM

HP Recommended

Hello Repairatrooper,

 

Thanks for you taking time and replying.

 

Matter of fact I have checked it just in the "Users" tab in the Task Manager. It's just the same name showing up there. Even tried deleting and creating new folder and repeating the steps however still a NO GO.

 

Anything else you can think off?

 

Best,

Aman Gill.

Gill, Aman
Was this reply helpful? Yes No
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