Error: Username and password are incorrect.

[Seth4]

I am trying to scan to email a document from my HP Officejet Pro 8620 e-All-in, an action I have performed several times over the years I have had the printer.  When I tried today, my printer prompted me with an error message, telling me my username and password are incorrect but it does not give me an option to correct the username or password.

What username and password is my printer referring to?

Where would I correct this username and password on my printer?

[Riddle_Decipher · Accepted solution]

@Seth4

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand you have an error - "Username and password are incorrect",

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to set it up again to resolve this issue?

If you haven't, here's a soothing voice that will lead you towards peace & harmony, by resolving the issue: 😉

Click here to watch the YouTube video to find the solution.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Seth4]

The story checks out.  I had to go back through the set up again.  

[Riddle_Decipher]

@Seth4

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

[Beartek]

does not work on officejet pro 8740 this is really bad. 4 hours onsite and no joy! been a field tech for 20 years and never seen anything like it! on scan

[Hot4teacher]

I have the same problem out of the blue, I needed to scan today and recieved this error message.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
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Thank you