Error b80873a4

[ElSalmon1]

I have this error message b80873a4. It started when I tried to set up email scanning. I set it up for my email and then went to scan and then everything lights up and I have to do a hard reset. 

[Meghana_10 · Accepted solution]

Hello @ElSalmon1, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP printer. 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

Thank you for sharing the details. I understand that you are encountering the error code b80873a4, especially after configuring scan-to-email, and that the printer becomes unresponsive during scanning. Let’s work through some steps to help resolve this.

Step 1: Restart the Printer (Hard Reset)

1. Turn the printer ON.
2. Disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait for 60–90 seconds.
5. Plug the power cord back directly into a wall outlet (avoid surge protectors).
6. Reconnect to the printer and turn it ON.

Step 2: Reconfigure Scan to Email

Corrupted email setup can trigger this error:

1. Go to Setup > Scan Setup > Email Setup
2. Remove the existing email profile
3. Reconfigure Scan-to-Email using:
   • Correct SMTP settings
   • Valid email credentials
4. Save and test the configuration

Step 3: Check Network Connection

• Ensure the printer is connected to a stable Wi‑Fi network
• Avoid switching between multiple networks
• Restart the router if needed

Step 4: Restore Factory Defaults

If the issue persists:

1. On the printer control panel, go to Setup > Printer Maintenance > Restore
2. Select Restore Factory Defaults
3. Reconnect the printer to your network and set it up again

Step 5: Test Scan Function

• Attempt to scan:
  • From the printer control panel
  • Using the HP Smart app
• Confirm if the freezing behavior still occurs

Take care and have an amazing day!

[ElSalmon1]

Thankyou!

[Meghana_10]

@ElSalmon1 A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead!