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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-19-2020 10:51 AM

HP Recommended
Product: Envy Photo 7155

Hi, can someone help with this error. I used the scan utility in the past without errors. And today I get an error : "The Scan failed. Try again or touch Exit to quit"

I get no more information and I just cant figure it out what is happening.  

Only strange thing I can see it the TO and FROM email address is the same, I would expect the FROM email address is one related to scan@hp***  something like that. 

 

2 people had the same question
2 REPLIES 2

‎08-20-2020 08:06 AM

HP Recommended

I have the exact same problem it started this morning.   I used the scan to email last week no problem but this morning it just keeps saying scan failed.  My printer is only a month old.

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‎08-21-2020 03:35 PM

HP Recommended

@Fort_Mill_User, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer-

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

Restart the printer and then try to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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