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‎07-25-2025 07:26 PM

HP Recommended

Envy 5660 shows blue screen with 005A1654 and power button symbol, then shuts ofg

2 REPLIES 2

‎07-29-2025 05:49 AM

HP Recommended

@Ruthiecat, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP ENVY 5660 printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It seems like your HP ENVY 5660 printer is encountering an error, indicated by the 005A1654 code and a blue screen. Unfortunately, specific error codes often require detailed diagnosis beyond typical troubleshooting steps. Here are some general instructions that might help with such issues:

 

General Troubleshooting Steps:

Restart the Printer:

  • Turn off the printer using the power button.
  • If the printer does not turn off, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait for about 60 seconds.
  • Reconnect the power cord directly to a wall outlet and to the printer.
  • Turn on the printer to complete the reset.

Check Power Connections:

  • Ensure that the printer’s power cord is connected firmly to a functioning power outlet.  

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No

‎07-29-2025 03:35 PM

HP Recommended

We took printer to Best Buy to get recycled. Very disappointing. 

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