Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-25-2022 07:24 AM

HP Recommended
Product: HP 7640 envy
Operating System: macOS 11.0 Big Sur

Unable to scan from HP7640 to macbook air with osMonterrey 12.1.  error message:  com.apple.imagecapture error 4294957375.  Failed with HP Scan app as well as native MAC.  Printing no problem.  Connecting wirelessly.

1 REPLY 1

‎02-06-2022 07:49 AM

HP Recommended

@tjmcm

 

Welcome to the HP Support Community.

 

Remove and add the printer

 

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

 

 

Click the Plus sign and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

 

Click Add to add the printer to the list.

 

Try to print.

 

Keep me posted for further assistance.

 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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