Error message: fax not configured for voice services

[logging-now]

I am trying to fax a report to another party and the message I am getting says:  Not configured for voice services on my fax machine.  Can anyone help me with this?  Thank you Heidi

[logging-now]

I have missed 25 faxes that attempted to come into our office,  these are documents we need, the machine rings, I can see who is sending the fax and then it tells me that I have communication failure.  This is so frustrating.  I have spent over two hours on the phone with a HP support person and nothing is working.  Can anyone help??

[Rainbow23]

Hi @logging-now,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing fax issues with your HP OfficeJet Pro 8028e All-In-One Printer wherein you get an error "fax not configured for voice services".

Please follow the steps listed below:

1. Lower the fax speed: Using the slow or standard setting can improve sending success.
2. Turn on Error Correction Mode: If Error Correction Mode is off, turn it on to increase the chance of a successful transmission. The fax might take longer to complete.
3. Check the connection: The phone cord that came with the printer should be plugged into the 1-LINE port on the back of the printer and into the VoIP gateway.
4. Reduce internet traffic: Using a computer or a device to stream content or game over the web can interfere with VoIP faxing.
5. Restart the router and modem: Restarting can clear internet service issues.

You may refer to page 93 and 84 of this User Guide.

You may also refer to this document this document.

Let me know if this helps and have a nice day ahead.

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