Error message when I try to scan

[BXzilla]

When I try to scan to Mac, Message says  HP3 scan software is corrupt and doesn't scan..

[Jay_G24]

Hi @BXzilla,

I'd like to help!

To assist better -

1. Are you able to make copies using the printer?
2. What application are you scanning from?
3. Have you tried using image capture or HP Smart?
4. How is the printer connected to the device USB or wireless?

 Keep me posted. 

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[BXzilla]

I can make copies using the printer

I'm scanning from the HP scanner app

Have Not tried image capture or HP Smart

Printer is connected via wireless

worked fine till I got this warning message about HP3 being some kind of a virus...

[Jay_G24]

Try scanning using image capture and share the results.

Meanwhile, try the below steps-

Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

Uninstall HP Easy Start

• Click on Spotlight icon and type HP Uninstaller or by opening HP Easy Start.
• Click on Continue to uninstall the software.
• When prompted for Password, type in your system password
• You can also uninstall by opening HP Easy Start.

 Download HP Easy Start and install the printer.

• Download HP Easy Start and follow the on-screen to complete the installation. 

You can also install the HP Smart App and print and scan using the app.

You may also add the AirPrint printer to the Mac printer queue

Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, and then do one of the following steps.
   • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
4. Open a document or photo, click File, and then click Print

Hope this helps! Keep me posted.