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‎01-12-2022 04:42 AM

HP Recommended
Product: Envy Photo 6230
Operating System: Microsoft Windows 11

Error message 0X00829C98.  How to fix it

Category:
1 REPLY 1

‎01-15-2022 01:56 PM

HP Recommended

@PeterM04

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I understand you are not able to print due to an error code.  

Let us try these steps to resolve this issue: 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jams inside the printer and make sure the print carriage is moving freely.

Perform the steps mentioned in this document.

 

For more info on resolving 0x errors, kindly refer to this document.

 

If the issue persists, please reach out to the HP support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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