Error messages: color format not supported

[Zach46]

After installing the printer Scanning through Acrobat Pro Dc the error message after scanning comes up: "Error scanning from Adobe Acrobat "color format not supported" I cannot find a solution in my search. The printer is brand new and this is a annoying phenomena. Can anybody help me?

[KrazyToad]

@Zach46

Are you facing issues only when scanning through  Acrobat Pro Dc ?

Please ensure you have all the latest updates for Acrobat Pro Dc. You can refer to this Link: https://supportdownloads.adobe.com/product.jsp?product=1&platform=Macintosh

Also check for printer Firmware updates. Link: https://support.hp.com/in-en/document/c02919168

Try scanning using the HP Smart App for Mac and let me know if that works.

You can refer to this Link: https://support.hp.com/in-en/document/c06188214 and download the HP Smart App from App Store.

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Zach46]

Even after update Acrobat Pro DC to 2019.021.20048 and HP printer Firmware the problem still exists. After scanning from Acrobat Tools the error message "color format not supported" appears. Scanning through HP smart or HP Easyscan works well. Is there a other solution, since scanning of multiple document for archiving Through Acrobat is much more convenient than any of the HP utilities. For instance Easy  Scan and HP Smart do not have the following possibilities:

- scan to defined Dropbox folder, only HP Smart folder

- automatic  detecting of format; only pre-defined formats

- predefine the filename in stead of defining it after scanning

Image capture of Mac is the best alternative.

[TEJ1602]

@Zach46, Welcome to HP Support Community!

You have an option to create a smart task on your HP Smart app that would allow you to save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

Refer to the document HP Printers - HP Smart: Using Smart Tasks under the section create a smart task for assistance.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Zach46]

After a delay I will come back on this issue. Using the HP scanner (HP OfficeJetPro 9012) with the scanning utilities of Acrobat Pro (2019-020-20061) in color mode the error message appears after scanning. This  was not the case with my former Epson Workforce and my present other scanner Canoscan 9000F Mark II. So the conclusion is justified that the software of HP is failing.

Please update this problem. I can hardly believe that I am unique in this issue.

With kind regards

[KrazyToad]

@Zach46

Does the HP Smart App work? Is the issue only when printing from Adobe App?

[Zach46]

Indeed it works with the HP Smart App, but not as I mentioned from Adobe Pro utilities

[Riddle_Decipher]

@Zach46 If the issue occurs on adobe alone, this seems to be an issue with Adobe and you may want to contact them for support,

Or try removing and reinstalling it.

Good luck!

[Zach46]

I am sorry to say, but this remains an issue of HP. As I mentioned before this problem does not arise with my other scanner, a Canon 9000F Mark II and with my former Epson Workforce printer and scanner. Uninstall Acrobat DC and reinstall it did not resolve my problem.

I do hope you can look into it and give a succesfull resolution.

With Regard,

Zacharias de Langen

[asmita6658]

@Zach46

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this. 

Thanks!