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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-06-2018 07:17 AM

HP Recommended
Product: LaserJet M1212nf MFP
Operating System: macOS 10.14 Mojave

I have the LaserJet M1212nf MFP scanner/copier/printer. It has worked fine for years until recently. Now, when I scan documents onto my MacBook Pro, the PDFs will not open. I have re-installed Adobe Reader thinking that it was an Adobe issue; it's not. The error I receive is attached. Help!Screen Shot 2018-12-05 at 6.48.09 PM.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2018 08:23 AM

HP Recommended

@SignalAshley

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

Removing the existing Scanner Application and then installing HP Easy Scan may resolve the issue. Let's try these steps:

1.) Open Finder, click Applications.

2.) Delete the existing HP scanner applications by moving it to trash.

3.) Download and install HP Easy Scan from here. 

Instruction on how to use HP Easy Scan can be found here. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-07-2018 08:23 AM

HP Recommended

@SignalAshley

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

Removing the existing Scanner Application and then installing HP Easy Scan may resolve the issue. Let's try these steps:

1.) Open Finder, click Applications.

2.) Delete the existing HP scanner applications by moving it to trash.

3.) Download and install HP Easy Scan from here. 

Instruction on how to use HP Easy Scan can be found here. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎12-12-2018 06:51 PM

HP Recommended

Thank you so much! That worked! I'm so relieved!

Was this reply helpful? Yes No

‎12-13-2018 04:49 AM

HP Recommended

@SignalAshley

 

You are welcome 🙂 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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