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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
menmas
Level 1
3 1 0 0
Message 1 of 3
578
Flag Post

Solved!

Error:" You need WIA driver to use this device" while trying to scan

HP Recommended
Advantage 5275
Microsoft Windows 10 (64-bit)

Hello,

 

Printer is wi-fi connected with PC (I can print) but when I want to scan,  I am getting ( on PC screen ) the error " You need WIA driver to use this device. Please install it from the installation CD or manufacture's website and try again". 

 

Where is that driver??? I cannot find it!!!! 

I have Windows 10 (64 bit) and  All-in-one Advantage 5275

 

Please help me!I am getting crazy!

Thank you in advance!

 

1 ACCEPTED SOLUTION

Accepted Solutions
Andr-1611
Level 15
Level 15
991 984 103 522
Message 2 of 3
Flag Post
HP Recommended

Hello @menmas,
Welcome to the HP Support Community!

 

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

 

    • Shell Hardware Detection = ShellHWDetection
    • Print Spooler = Spooler
    • Windows Image Acquisition (WIA) = stisvc

reboot and try again

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.

View solution in original post

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2 REPLIES 2
Andr-1611
Level 15
Level 15
991 984 103 522
Message 2 of 3
Flag Post
HP Recommended

Hello @menmas,
Welcome to the HP Support Community!

 

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

 

    • Shell Hardware Detection = ShellHWDetection
    • Print Spooler = Spooler
    • Windows Image Acquisition (WIA) = stisvc

reboot and try again

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.

View solution in original post

Was this reply helpful? Yes No
menmas
Author
Level 1
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you very much for your answer!!!

Was this reply helpful? Yes No
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