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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-14-2021 01:41 PM - edited ‎02-14-2021 01:43 PM

HP Recommended
Product: Advantage 5275
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Printer is wi-fi connected with PC (I can print) but when I want to scan,  I am getting ( on PC screen ) the error " You need WIA driver to use this device. Please install it from the installation CD or manufacture's website and try again". 

 

Where is that driver??? I cannot find it!!!! 

I have Windows 10 (64 bit) and  All-in-one Advantage 5275

 

Please help me!I am getting crazy!

Thank you in advance!

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2021 01:56 PM

HP Recommended

Hello @menmas,
Welcome to the HP Support Community!

 

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

 

    • Shell Hardware Detection = ShellHWDetection
    • Print Spooler = Spooler
    • Windows Image Acquisition (WIA) = stisvc

reboot and try again

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

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2 REPLIES 2

‎02-14-2021 01:56 PM

HP Recommended

Hello @menmas,
Welcome to the HP Support Community!

 

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

 

    • Shell Hardware Detection = ShellHWDetection
    • Print Spooler = Spooler
    • Windows Image Acquisition (WIA) = stisvc

reboot and try again

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-07-2021 01:27 PM

HP Recommended

Thank you very much for your answer!!!

Was this reply helpful? Yes No
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