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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-13-2022 03:38 AM - last edited on ‎07-15-2022 08:54 AM by Retired

HP Recommended
Product: HP Officejet 4500 Wireless All-in-One Printer - G510n

Good morning,

my scanner is not working because it is not connected to the PC. How do i install the scanner drivers on my PC again? I don't find the driver CDs.

 

1 REPLY 1

‎07-16-2022 02:37 PM

HP Recommended

Hi @grecoaldo240355,

 

Welcome to the HP Support Community

 

I understand you need help downloading the drivers for your HP Officejet 4500 Wireless All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better:

 

  • I would like to know what operating system is running on your device?
  • What device are you trying to connect your HP Printer on?
  • Is your printer already connected to an active Wi-Fi?

While you answer that, you may refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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