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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Zhas
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Error while WiFi scan HP Smart Tank 513

‎11-19-2020 02:29 AM

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Product: HP Smart tank 513
Operating System: Microsoft Windows 10 (64-bit)

- Алло! У меня проблема с HP Smart Tank 513. Во-первых, я установил соединение через USB на своем компьютере, после чего я установил соединение Wi-Fi. Если я попытаюсь сделать сканирование через Wi-Fi, мое устройство ответит на запрос, но внезапно остановится и произойдет ошибка "проблема со сканером". Я попытался перезагрузить свое устройство и компьютер, но ничего не изменилось. Когда я пытаюсь сканировать с помощью мобильного телефона, все правильно. Что я могу сделать, чтобы решить эту проблему?

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MatheusH
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‎11-19-2020 07:44 AM

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Hey @Zhas  !

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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