Esvy 5640 Scanner can't find computer

[Dean04]

Hello,

I have a  wireless Envy 5640 printer/scanner/fax/copy. I can print and copy from it, but when I try to scan, I get the message 'No computer found'. I have re-installed the driver, have run HP Print and Scan Doctor. The Internet connection is good. The Scan Doctor ran a test scan, which worked fine, but when I then tried to scan for myself I got the same error message. 

Thanks for your help.

Dean04

[Raj1788]

@Dean04

I'll be happy to assist you!

Is the copy working fine?

Make sure scan to computer is enabled.

1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. 

If the issue persists, Use HP Print and Scan Doctor to check printer driver.

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

If the issue persists, Delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5640-e-all-in-one-printer-series/... to download and install the Full Feature Software and Drivers.

Try to scan.

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[Dean04]

Thank you, Raj1788, for your advice. I have tried all these things, but am getting the same message 'no computer found'. After running the Scan Doctor, a test scan works, and after re-installing the driver the scanner works for a short time. However, if the computer is closed and re-started the scanner no longer works. I have un-installed and re-installed the driver twice, and this happened both times.

Copying and printing are fine. Can you offer any further advice please? Thank you.

[KrazyToad]

@Dean04

Please try scanning using the HP Smart App and let me know if that helps

Link: https://support.hp.com/in-en/document/c04675142

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.