Event code: 71.02.4A We can’t get the printer to print. Red ink leaking under the printer

[3Boys1]

HP Office Jet Pro 8020 Series.

Service ID #30218

Event Code: 71.02.4A

The printer stopped printing and we found Red ink linking underneath the printer. We had issues of it not printing color, but it did print. Then it just stopped and we tried the maintenance tool. Still no printing and a message came up to contact support.

[Elohi_NR]

Hi @3Boys1

Welcome to the HP Support Community. 

I'd like to help!

let's try a power reset on the printer

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Hope this helps! Keep me posted for further assistance.

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