Everything I copy is being shrunk?

[katlynw588]

When I make a copy, everything shrinks. What can I do to fix this?

[praveen196]

@katlynw588 Welcome to HP Community!

I understand that the copy is being shrunk.

Please perform the below steps and check.

Clean the paper pick rollers (top paper tray)

Clean the rollers inside the top paper tray.

1. Get a flashlight.

2. Turn off the printer.

3. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.

4. Remove the paper stack from the input tray.

5. With the flashlight, look down into the input tray and find the paper pick rollers.

   

6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

8. Allow the rollers to dry for two minutes.

9. Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers on a printer where the paper tray is located on the bottom.

1. Turn off the printer.

2. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

3. Remove the paper stack from the input tray.

4. Lift the printer and place it on its side or back.

5. Pull out the paper tray, and then locate the gray paper pick rollers.

   

6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

8. Allow the rollers to dry for two minutes.

9. Set the printer upright.

10. Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers under the cartridges or inside the paper tray area.

1. Get a flashlight.

2. Turn off the printer.

3. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

4. Remove the paper stack from the input tray.

5. Depending on your printer model, use the flashlight to find the paper pick roller.

   Figure : Printers with the roller under the cartridges

   

   Figure : Printers with the roller above the input tray

   

6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

8. Allow the rollers to dry for two minutes.

9. Reconnect the power cord and cables, and then turn on the printer.

If the issue still persists, please perform the hard reset.

Turn the printer on, if it is not already on. 

Wait until the printer is idle and silent before you continue. 

With the printer turned on, disconnect the power cord from the rear of the printer. 

Unplug the power cord from the wall outlet. 

Wait at least 60 seconds. 

Plug the power cord back into the wall outlet. 

Reconnect the power cord to the rear of the printer. 

Turn on the printer, if it does not automatically turn on. 

Wait until the printer is idle and silent before you proceed 

Keep us posted,

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