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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-08-2019 08:09 AM

HP Recommended
Product: inkjet 4630
Operating System: macOS 10.14 Mojave

I need to know how to solve the problem. Certifcate has expired. 

Date is correct. 

3 people had the same question
3 REPLIES 3

‎01-09-2019 08:17 AM

HP Recommended

@Fran46ny

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.
I understand you need support and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Are you trying to access the printer EWS(Embedded web server) page?

Which web browser are you using?

Let me know!

 

Senan6806


I am an HP Employee

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‎01-09-2019 08:38 AM

HP Recommended

I am using safari as I always did from my other computer.

I am not sure what EWS means but I tried to trouble shooting as the forum said this is why i went to the printer web page and where i found this message

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‎01-10-2019 06:56 AM

HP Recommended

@Fran46ny

 

Updating the printer firmware, removing stored cookies and data from safari, resetting the printer network settings and re-connecting it back to your home WiFi may resolve the issue. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you may use the steps available here to update the printer firmware.

1.) Use the steps available here to remove stored cookies and data from safari.

2.) Unplug your modem/router and leave it powered off.

3.) Restart your printer, on the printer control panel, press the Wireless button . Press the selection button  next to Settings. Press the down arrow  to select Restore Defaults, and then press OK.

4.) Power off your printer

5.) Reconnect your modem/router and wait for it to re-establish its internet connection.

6.) Power on your printer.

7.) Use steps 3 and 4 from this document to connect the printer to your home wireless network.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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