FAX not possible any more...

[sascha48]

FAX not possible any more...

[VikramTheGreat]

Hi @sascha48,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP DeskJet 4120e All-in-One Printer is no longer able to send or receive faxes on Windows 11, here are some steps and resources to help you troubleshoot:

Basic Fax Troubleshooting Steps:

1. Check Phone Line Connection:
   • Ensure the phone line is connected directly to the printer’s LINE port.
   • Avoid using splitters or VOIP lines if possible.
      
2. Run Fax Test from Printer:
   • On the printer control panel, go to Setup > Fax Setup > Run Fax Test.
   • Review the report for any failed tests and follow the suggested fixes.
      
3. Send a Test Fax:
   • Use HP’s free Fax Test Service by sending a fax to 1-888-HPFaxme (1-888-473-2963).
   • If successful, you’ll receive a return fax within 5–7 minutes.
      
4. Adjust Fax Settings:
   • Lower the fax speed (Standard or Slow).
   • Enable Error Correction Mode (ECM).
   • Try sending in black and white instead of color.
      
5. Check for Interference:
   • Remove other devices (modems, answering machines) from the line.
   • Use the original two-wire phone cord that came with the printer.

For additional help, please use the link: HP printers and fax machines - Resolve fax problems | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support