FAXING ISSUES

[SORanch]

I AM UNABLE TO SEND FAXES

[Nal_NR]

Hi @SORanch,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with sending faxes.

Check the fax number, connection setup, and settings when faxes do not send.

Perform the following tasks in the order given. Test fax transmission after each task to see if the issue is resolved. You can send a test fax to the HP Fax Test Service at 1-888-HPFaxme (1-888-473-2963). This free service sends a return fax within 5 to 7 minutes when fax is working properly. Your fax number must match the number you entered in the fax header to receive the return fax.

Print a fax test report

• Run a fax test from the printer control panel to identify issues with the printer, phone line connection, or fax settings.
• On the printer control panel, select Run Fax Test or Fax Test Report in the Fax or Setup menu.
• Review the report for any tests that failed and follow any instructions to resolve the issue.

Redial the number and change the settings

• To increase the chance of a successful fax transmission, send the fax again after adjusting settings.
• Fax settings are in the Fax or Setup menus on the printer control panel.
• Manually redial the fax number: Make sure you include any outside access code, such as '9', the long-distance country code, and the area code. If you are using speed dial, make sure the saved number has the required dashes between numbers.

Lower the fax speed: Using the slow or standard setting can improve sending success.

Turn on Error Correction Mode: If Error Correction Mode is off, turn it on to increase the chance of a successful transmission. The fax might take longer to complete.

Send the fax in black and white: The receiving fax machine might not support color faxes.

Confirm the dialing type (tone or pulse): Most phone lines use tone dialing.

Enable error reporting: The Fax Error Reports feature prints a report if an error occurs. If the error includes a numeric error code, go to HP Customer Support, and then search for the error code.

Click here for more details. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.