• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
office jet pro 9020

In the EWS setup page there are 2 options for setting up  scan to email,  'Outgoing Email Settings', and 'Outgoing Email Profiles' .   I have a working setup in Profile, I have a faulty setup in Settings.   They both show up on the printer.   I would like to delete the faulty one so it will not confuse the non-tech savvy users.   I can't seem to figure out how to do this on the EWS page or on the printer.   

1 REPLY 1
HP Recommended

Hi,

You have an Outgoing Email Settings section at the top of the page, for that section once it is configured the settings can only be changed and not removed from this section, unless restoring the factory defaults and reconfiguration the printer (for such this would be crucial to know your usage, cloud services as Instant Ink might be affected from such option so please clarify your usage first), so you can always edit this section settings as required, from the bottom Outgoing Email Profiles however you may remove any created profile using the remove option, and only keep the top section configured.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.